Processing Times
We understand how eagerly you are awaiting your Nebula RC 3D Printed Products, and we appreciate your patience. Our team meticulously processes each order, ensuring the highest quality, which takes approximately 3-5 business days. Once your items are ready, the only currently available shipping option delivers within 2-3 business days, with a faster shipping option possibly available in the future.
We are committed to providing you with exceptional products and a smooth experience. Thank you for your understanding and patience as we complete your order with care.
Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds can be granted:
- Items with obvious signs of use beyond reasonable wear and tear
- Any item not in its original condition, is damaged or missing parts for reasons not due to initial shipping
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nebula-rc.com.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded. We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at sales@nebula-rc.com.
Returns Process
To return your product, you must initiate a return request. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping for Returns are the responsibility of the purchaser. Nebula RC will not pay for return shipping.
Offers and Coupons Terms & Conditions
Coupon and Offer Limit is One (1) per Customer. Coupons cannot be used in conjunction with other offers.
Coupons are not applicable to Sale and marked-down items, and are not applicable to Custom Print Orders.
Coupons are not redeemable for cash and does not hold any monetary value.
All Offers and Coupons are subject to a validity period. Expired Offers and Coupons will not be accepted.
Additional Terms & Conditions may apply.
Nebula RC reserves the right to revoke or discontinue promotional Offers and Coupons at any time for any reason.
Custom 3D Design & Print Orders
With every Custom 3D Design and Print order, you understand and accept that all Custom 3D Design and Print orders are non-refundable.
Due to the customization and particular details of each order, Nebula RC will evaluate your requirements and take the time to make every effort to meet your specifications for your Custom 3D Design and Print order.
In the event that we are unable to fulfill your order request, we will notify you by e-mail or phone to let you know of the steps we have taken to attempt to fulfill your order and the reasons why it is not viable.
We truly appreciate your consideration and understanding.
Need Additional Information?
Contact us at sales@nebula-rc.com for questions related to refunds, returns, offers, coupons, and custom 3D design & print orders.